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Question

Drafts missing from users drafts folder

Forms Version 11 Business Processes

Updated September 15

asked on September 10

I have a customer who received a link to their draft, but when the link is clicked it says user name and password incorrect. I have confirmed they are using the correct login credentials. When they go to their drafts folder, all they see are 2 drafts from 2024. I have confirmed that they have several recent drafts through the admin account. Has anyone else experienced this, and if so, how was this issue resolved?

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Replies

replied on September 13

What are the type of those drafts, public, private or task drafts? Sounds like private drafts, but if it says user name/password are wrong, this means the drafts are not belong to them, this explains why the user cannot see it from their own drafts box, maybe the email was wrongly sent to them? You may double check whether the process is misconfigured first, and try to reproduce the same issue then come to open a support ticket.

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replied on September 15

They are private drafts, that she created. As an admin I can see the drafts and see what user name she used and it is her login username. She is on vacation for another week, but when she gets back, I will have her try to recreate theissue again. Thanks.

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Asked September 10
Updated September 15
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