You are viewing limited content. For full access, please sign in.

Discussion

Posted to Laserfiche Cloud

Discussion

Laserfiche Cloud

Laserfiche Cloud Performance Issues

Laserfiche Cloud Laserfiche Administration Web Client
Updated September 3
posted on July 28 • Show version history

Hello everyone,

Is anyone else experiencing performance issues in Laserfiche Cloud today?

We've been seeing noticeable slowness on both the admin and end-user sides.

These pages are taking much longer than usual to load, and overall navigation feels sluggish.

Since multiple users are seeing the issue, we're trying to determine whether this is something affecting other Laserfiche Cloud tenants or if it's specific to our environment.

Has anyone else noticed similar behavior today?

Thanks in advance for any insight!

4 0
replied on September 1

This has been happening to us since last week. Is the issue still occurring for anyone else? Trying to determine if it's just us. Thank you! 

0 0
replied on September 3

If this is the same issue as your coworker reported in this other thread, Laserfiche has opened a case with your solution provider to obtain more information to investigate. If you're seeing a different part of the suite being slow, please contact your solution provider with more information. 

0 0
replied on July 28

Yes, it seems we are all sharing the same base compute so one person can knock everyone else offline

0 0
replied on July 28

Same here. We had one customer repository in particular that's been extremely slow to load metadata since yesterday. 

0 0
replied on July 28

Please open a case with Laserfiche Support if you haven't already. The issue this morning was limited to displaying forms and accessing pages under Process Automation. 

0 0
replied on July 28

I opened one last night. The trace logs I sent were showing some disparity between our VAR cloud repository and this customer's repository in the time it took for PROPFIND requests to come back to me, at least to my untrained eye. Hoping to hear back soon!

0 0
replied on July 28

They just sent me an update that the issues have been resolved.

0 0
replied on July 28

Same. Nothing on the LF status page. It would be really nice receive communication in situations like this notifying us of server issues and that it's being worked on, instead of us having to hunt down the issue. This is frustrating and business impacting. 

2 0
replied on July 28

Good Morning,  Yes, I am experiencing issues with workflows loading, jobs suspending, and lookup tables not populating.  I am on with Laserfiche now and they are checking the system.  Waiting for a response.

 

2 0
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Related Posts
Loading ...