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Question

Question

Mail Merge List Resetting

asked on May 4

Why would numbered/ordered lists would be resetting after page breaks on Mail Merge? The word document increases correctly, but after the mail merge from workflow it resets back to 'A' after page breaks. 

 

Word Doc

 

After Mail Merge

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Replies

replied on May 6

Hi Joshua,

 

What's version of your workflow? I could not reproduce the issue on Workflow 12.0.2511.266.

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replied on June 10

Hi Juan,

 

The current version that we are using is: 12.0.2605.385

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replied on June 11 • Show version history

Hi Tommy,

  • Is there a section inserted within the lists that causes the list ID continuity to be lost in the Word document?  Bug 673669 has been filed for it.
    • Please open the Word document in Microsoft Word and press Ctrl+Shift+8 to display formatting marks. This will show paragraphs markers and section breaks. 
    • Check if there is a section break (e.g. a line simialr to ===== Section Break =====) within the list.
  • If there are no section breaks within the list, please attach your Word document here, or create a support ticket for further investigation. 

Thanks

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replied on June 11

Juan,

You are correct. The merger list that's exhibiting this issue does have a section break toward the end, just before the next page.

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replied on June 11

Tommy, that should be a known issue (Bug 673669). We’ll notify you once the fix is released.

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