I’m running into an inconsistent issue with dropdown fields in Laserfiche Forms and wanted to see if anyone else has experienced this or identified the root cause.

Scenario

• Dropdown fields are configured with labels (display text) and values (stored value)
• Values are being populated via lookup rules
• Some of these dropdowns are inside collections (though the issue may not be limited to collections)

Issue

When reviewing the Action History → Submitted Form (initial step):

• Some dropdown fields display the underlying value instead of the user-friendly label
• This happens intermittently
• Within the same submission:
  • Some rows in a collection display correctly (label)
  • Others show only the raw value

Important Behavior

• As the form progresses through workflow steps, the issue sometimes seems to resolve itself
• Later steps in Action History often display the correct label
• The problem is most noticeable on the initial submitted form snapshot

Observations / Hypothesis

• It feels like a timing or lookup resolution issue
• Possibly:
  • Lookup not fully resolving before the form snapshot is stored
  • Partial population of collection rows at time of submission
• However:
  • Not all rows are affected
  • Not all submissions are affected
  • Makes it difficult to isolate

Questions

1. Has anyone seen dropdowns display values instead of labels in Action History?
2. Is there a known issue with:
   • Lookups + collections?
   • Timing of field population before submission snapshot?

Goal

Ensure that Action History consistently shows the label (display value) so users can easily interpret past submissions.