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Question

Question

"Request Entity Too Large" error on large size Word document

asked on March 2 • Show version history

We are having trouble viewing Word docs over a certain size in the web client. The same document that gives the error in the web client is viewable in the desktop client from my testing, but our users do not use the desktop client. When opening the document in the web client we see a message "request entity too large" and on the server we get the error that is attached.

Our IT director tried this fix without any luck:  https://answers.laserfiche.com/questions/190865/Is-Web-Access-supposed-to-display-Word-Docs-without-Office-Online-Server#191255

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Answer

SELECTED ANSWER
replied on October 27

The issue was with an imbedded vector file.  After flattening the image, the web client was able to accept the Word document as normal.  Since this incident, we have had two others with the same cause and fix.  

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