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Question

Question

Saving to repository pulls old documents into the file

asked 15 hours ago

Occasionally, we are finding files that when saved into the repository, some older unrelated documents get saved with the new file. (for example, one file included a permit payment receipt and a report from a previous project at the same address) Is there something that I should be looking for in settings that might cause this to happen?  We are not seeing a specific pattern as to when its happening, so could it be a glitch?

 

Thanks!

Luke  

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Replies

replied 13 hours ago Show version history

Hi Luke. I would guess that the new files aren't getting saved with old files, but that when the new file is getting saved, there is a file with the same name, and it is merging them together. To change that, it would depend on how the files are being added to the system.

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replied 12 hours ago

The creation date and created by metadata show exactly the same datetime and user as the document imported? I can't imagine a glitch like this.

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replied 9 hours ago

Is it possible that the correct file is being saved triggering a workflow that brings content to the same folder from elsewhere in the repository?  I would look at workflow and see if any starting rules are executing when you see the issue.

 

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