Download from the Support site: Laserfiche Support Tools
The short: Support Engineer @████████and I spent a few hundred hours scripting nearly every common diagnostic check and log collection request from Laserfiche support cases in PowerShell and bundling them into an application. You simply select the function you want to run from a menu and off it goes. Laserfiche Support Tools runs checks, tests, and data/log collection tasks in seconds that would take ~5-30 minutes each to do manually and bundles up all the clearly labeled structured outputs for you. We hope it will help the community collect high-quality diagnostic data quickly and easily, and in doing so, resolve issues faster.
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The long:
Laserfiche Support Tools provides a guided, menu-driven experience that helps you collect diagnostic information about a Laserfiche environment. It has functions relevant to both self-hosted and Laserfiche Cloud systems. In many cases, the diagnostic output will point you directly to the problem. Output is automatically saved to an organized session folder with clear, consistent filenames, making it easy to review and share findings. Having this diagnostic data ready when contacting support engineers can also help expedite the troubleshooting process.
The tool includes detailed built-in help for every function, and the interface is available in English, Spanish, French, and German (diagnostic outputs are in English).
Support Tools has over 30 functions across five categories:
- System Information – Listing installed programs, discovering Laserfiche services and IIS applications, getting network configuration, checking Windows Defender status, analyzing TLS/cipher settings, and more.
- Network Tests – Predefined connectivity tests to the internet, Laserfiche Cloud, and the Laserfiche license activation service; custom target tests for DNS lookups and TCP/HTTPS connectivity; and specialized tests to check TLS certificates, proxy interception, and Windows firewall status.
- Service Diagnostics – Webtools Agent analysis, retrieving a primary license file from Laserfiche Directory Server, collecting Forms configuration files, and more.
- Log Collection – Collecting Windows Event Logs (including Laserfiche-specific logs), IIS logs, Workflow logs, and Webtools Agent logs, all organized into clearly labeled subfolders.
- SQL Server – Testing connections to server instances and specific databases, querying SQL Server version and configuration info, collecting SQL Server error logs, and running standard reports for disk usage, index fragmentation, and query performance.
As a diagnostic tool, most functions are read-only, aside from writing or copying logs to the output directory. Two functions, Webtools Agent Analyzer and Collect IIS Logs, may need to restart that process or service to proceed and will always prompt for approval before doing so. No Support Tools functions modify any Laserfiche, system, or database configurations.
The download is a zip file containing two files: a launcher executable LFSupportToolsLauncher.exe and a README.md with documentation on getting started. Double-click the launcher to open a PowerShell window with no additional setup. For best results, run as Administrator on the machine you're diagnosing – some functions require elevation.
Support Tools was built by Laserfiche support engineers for the Laserfiche community. Gathering diagnostics by hand can be tedious, error-prone, and a major cause of delays resolving issues. Support Tools is intended to make that process as fast, accurate, and painless as possible.
We welcome discussion and feedback about Support Tools here on Laserfiche Answers.
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Additional screenshots of sub-menus showing available functions:
System Information
Network & Connectivity Tests
Service Diagnostics
Log Collection
SQL Server
SQL Server Reports
