I am currently designing a process diagram in Laserfiche Forms and attempting to use the Email Service task to send notifications to users. However, the emails are not being delivered when the process runs.

I have verified that the users’ email addresses are correctly configured, but the issue persists. I also tested the email settings directly from the Laserfiche Forms configuration, and the test email was sent successfully, which suggests the email service itself is working.

Could you please advise on what might be causing the emails not to send within the process, and how this can be resolved?