'Search in document' for public user in Public Portal & Redaction for public user

asked two days ago

While accessing Laserfiche through the Public Portal, I can search within a document using the 'Find in document' search box - However, I am not receiving any search results when I search the same word in the 'Search in document' box at the top. Is there a way to make the top search box functional to produce search hits within the public document.

Additionally, I have completed a redaction in a file in my actual repository - that is a document viewable from the Public Portal - but the redacted item is not showing as redacted.

I have looked everywhere online and in videos for these answers and they don't exist - very frustrating!!!

Please help!

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replied two days ago

For the first item, is "Find in document" the search functionality provided by the browser itself? If that can find the text but the "Search in document" does not find it, then it would seem like the document has not been correctly indexed for search. What kind of a document is it?

For the second item, there are a few ways this can happen. Remember that a redaction can be applied to one or both of the image and text components of a page, and depending on how the redaction was created it's possible that it was not applied to the other portion. Also, redactions do not apply to electronic file components, so if the document is a pdf or similar and the user views the document as a pdf, the redaction does not come into play. What kind of a document is it, and how was the redaction applied?

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'Search in document' for public user in Public Portal & Redaction for public user

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