I get a report about this happening about once a month by some unfortunate user that had it happen to them. I could never get any details about because they submit again a move on with their lives. 

This time i got a a pretty good clue. This user had an email sent to them with the draft url in it to return to the draft. I had her fwd me the email. It contained this URL:

OUR-FORMS-SERVER/Forms/form/resume/2908/888839

2908 = form_id

888839 = submission_id


 

I saved a draft and traced it back into these Forms database tables: 

• [cf_submissions]
• [cf_form_submissions]

The submission_id in the above URL does not exist in either table when my test submission_id does exist. 

FYI, I have looked at the drafts tab in Monitor for the specific process. These drafts are saved on the very first form before any formal submittal. The draft for the user mentioned above does not exist. If I go to the URL, I get his message:

I am looking for other ways to troubleshoot this before involving my VAR if possible. I'm also looking for a better way to understand how the draft data is stored and if it gets deleted once submitted or is it archived anywhere. Any light any of you can shed would be helpful. Thank you friends!

Laserfiche Forms Professional Version 11.0.2311.50553