I have a user that is not able to edit a field in a template, so I have been trying to figure out why. One of the things I am trying to do is look at the Effective Rights on a template for the user in question. When I go the "View Effective Rights" tab and click the "Choose" button for "Repository trustee" I am able to select the user from the list provided. Once I select the user though I get the error "Trustee not found. [9012]". How can the trustee not be found when I just selected it from the list Laserfiche provided?

Error Code: 9012
Error Message: Trustee not found. [9012]

------------ Technical Details ------------

LFSO:
    Call Stack: (Exception)
        LFSession::ProcessResponse
        LFSession::SendRequest (XCALCACCESS /+LF/pset?id=10)
        CLFEffectiveRights::CreateForDispatch
        CLFTemplate::get_ACLDisplayRightsByName
    Additional Details:
        HRESULT: 0xc0042334 (LFSession::ProcessResponse, LFSession.cpp:3903)
         (LFSO/12.0.2509.594)
LFAdmin.dll (12.0.2509.594):
    Call Stack: (Current)
        CTemplateSecurityDlg::PopulateEffectiveRights
    Call History:
           CTemplateSecurityDlg::DoRecursiveWorkTemplateRights
           CTemplateSecurityDlg::DoRecursiveWorkTemplateRights
           CTemplateSecurityDlg::DoRecursiveWorkTemplateRights
           CTemplateSecurityDlg::DoRecursiveWorkTemplateRights
        CFindTrusteeDlg::InputNames
        CFindTrusteeDlg::InputNames
        CFindTrusteeDlg::OnOK
        CTemplateSecurityDlg::PopulateEffectiveRights

We are using Laserfiche Server 12.0.2.343.