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Question

Cancel / complete a timer

Forms

Updated December 10

asked on December 8

I have a time sensitive process with several steps done by different people. I added a timer when the process starts, so that after let's say 5 days, it will email a person to remind them that the deadline is coming.

But if the process completes earlier (the end stage is reached), the time remains active, so it will basically trigger no matter what.

Is there a way I can either force that timer to cancel/complete automatically once a final task is achieved or is there a variable I can read so it doesn't continue further?

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replied on December 9

If the timer is attached to a task, you can use the catch signal to send a message back to the task that it is completed so it will interrupt the task.

What version of forms are you using?

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replied on December 9

Version 11

Thanks, it sounds like what I'm looking for.

Does this look good? I'm not sure if I need to link it to an End event here.

Screenshot 2025-12-09 100406.png (24.43 KB)

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replied on December 10

The timer would have to be attached to the task for the task to interrupt. I do not believe there is a way to interrupt a standalone timer. You could use a gateway condition that skips the reminder email and ends the form once the timer hits based on a value in the form.

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Cancel / complete a timer

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