Question

Laserfiche Office Integration keeps prompting install when it is already installed?

Version 12 Web Client Self-Hosted

Updated December 9

asked on November 25

I'm having issues with the Laserfiche Office Integration through the Laserfiche Web Client on a new workstation.

Laserfiche Web Client version 12.0.2510.1022

Laserfiche Office Integration 11.1.2510.875

As far as I know, those are both the most recent release versions.

I'm trying to open an Excel document from within the Web Client and it keeps prompting to install the Office Integration, even though I have already installed it and confirmed that install several times.

I can see the integration within Excel when I open an Excel document normally, it's just within the Web Client that it isn't working.

The only thing I can think of that was different with this workstation than my prior one is that we have changed how we manage local administrators. On my old workstation my regular credentials were a local admin so I could install it directly, while on the new workstation I have to utilize my separate admin credentials to complete the install. But I'm not certain why that would make it think the install doesn't exist.

Has anyone encountered this issue and have any suggestions of things to try?

Thank you!

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Answer

SELECTED ANSWER

replied on November 26

I have had this problem before, literally just yesterday tracked it down to web tools agent not being installed properly. I reinstalled it and it worked fine. Assuming reboot does the same.

It is something we can look into a little more because it can get annoying.

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Replies

replied on November 25

Nevermind, it worked after a reboot.

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SELECTED ANSWER

replied on November 26

I have had this problem before, literally just yesterday tracked it down to web tools agent not being installed properly. I reinstalled it and it worked fine. Assuming reboot does the same.

It is something we can look into a little more because it can get annoying.

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replied on November 26

Awesome! Thank you @████████!

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replied on November 27

I experienced the same thing, but it goes away after a reboot. Just restart.

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replied on December 9

I just put a ticket in with LF Direct about a very similar situation. It started about a month ago with one user and just on Chrome. Was working on Edge so we just had the user use Edge as a work around and closed the ticket. Had to open a follow-up ticket today because now it has spread to multiple users and both Edge and Chrome. (No surprise, they're both Chromium based, right?)

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Laserfiche Office Integration keeps prompting install when it is already installed?

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