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Discussion

What Changed With LF and Workflow?

posted 20 hours ago

We had a form that was working fine.  It was simple.  

Field 1 - ID Number

Field 2 - First Name

Field 3 - Middle Initial

Field 4 - Last Name

 

It used to send a record to Workflow to take the Starting Entry and pull those fields and create a folder using a combination of those fields.  Then create subfolders.  At the end, delete the Starting Entry.  Then send an email.  Now, it does nothing but drop the PDF in the root folder.  

What made this happen?  

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replied 19 hours ago

Hi Manuel,

It sounds like the workflow is not activating.  I would check to make sure it is going into the same folder the workflow was setup to actuate on, and make sure the workflow starting rule is still enabled.  IF it is enabled, check the conditions to see if one of the conditions it is expecting is not there.  One other thing to check is to make sure the workflow service and workflow subscriber service are still running.  Sometimes if the server gets rebooted it doesn't start automatically.

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replied 18 hours ago

I had restarted the Workflow but didn't do the Subscriber until just now.  That fixed it!  Thank you!

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