Laserfiche Scanning upload time

replied on November 20, 2025 • Show version history

Hi,

Thanks for sharing the details. Based on what you described, the scanning speed seems normal, but the upload time does look longer than expected. Upload performance may be affected by several factors, such as:

File size and type
Image processing applied
Location of the machine performing the upload relative to the Cloud Web Client region (US, CA, EU).
Network latency

I tested a similar scenario with about 130 pages (no image processing, ~300MB total), scanning finished in about 1~2 minutes, but upload times varied significantly depending on region:

Uploading from a machine in the same region as the Cloud Web Client: about 5 minutes
Uploading across regions could take 20 minutes or more.

To help troubleshoot, could you please provide a bit more information?

File Type
Total File Size or average page size
Image Processing Settings
Machine region and Cloud Web Client region

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replied on November 21, 2025

HI! Thank you for looking into this as well. I really do appreciate the quickness!!

File Type
- We are scanning paper size A4 black and white and uploading it. The file type is probably .TIFF but I could be wrong.
Total File Size or average page size
I downloaded the uploaded file as TIFF JPEG to get an idea on the file size as the Cloud repository doesn't provide the size

84.1 MB
Image Processing Settings
No processing settings used as we want it to just upload. No templates selected either.
Machine region and Cloud Web Client region
SE and US

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replied on November 24, 2025

Hi! Based on the information, the file size (84 MB) and settings look normal. The main factor affecting upload speed might be the network latency between your machine in SE and the Cloud Web Client region in the US. Uploading across regions can significantly increase transfer time compared to uploading within the same region.

Here are a few suggestion to improve performance:

Check if there is a Cloud Web Client region closer to your location (e.g., EU). Using a region geographically closer can reduce latency.

Besides, could you please confirm:

Was the upload speed normal before and only recently became slower?
Or has it always been this way?

If this issue started recently, we may need to open a support ticket to check for any service-related problems.

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replied on December 1, 2025

Hi,

Where exactly do we check which region is closer?

Was the upload speed normal before and only recently became slower?
- Honestly, I can't say as we've never tried to import a file before with hundreds of pages. When we scan a few pages, it doesn't give us any issues.

It's okay, we've decided to go another route. I've decided to use the Import Agent method. With Import Agent, we scan the documents with the scanner's software and then save them on a network folder. This allows us to continue scanning while the server that has the import agent installed processes the files. Thank you for looking into it!

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replied on December 4, 2025

Our logs didn't show any slow response times around the time you reported this issue. But Import Agent was also importing documents at the same time, so there may have been a temporary bandwidth overload on your side. It's not possible to determine that from our side. Please contact your solution provider to open a case with Tech Support so we can investigate this issue.

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