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Question

Email as business process or workflow starter

asked on November 7, 2025

Hi,

Is it possible to start a business process in LF cloud from a received email?
For example, can Laserfiche capture metadata or trigger a process automatically when an email is received (without using on-premise tools like Email Archive Agent)?

Thanks in advance for any guidance or examples!

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Replies

replied on November 7, 2025

You would need Email Archive to monitor the inbox and pull incoming messages into the repository. Alternatively, users would have to drag the message into the repository to create a document. 

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