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Question

Public Portal Display Question

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Updated November 11

asked on November 6

A user has reported that clicking a link to a public portal search on a mobile device shows up like the attached image, where the search panel is what they see, not the results, and they have to click the button highlighted in red to actually view the search results. Is there a way to adjust this so that they would see the results first?

public portal mobile.jpg (34.56 KB)

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replied on November 11

Could you show what the search is supposed to return when viewed on a larger screen? Is the link supposed to populate a specific search?

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replied on November 11

Hi Zachary,

I do not want to include a screenshot of the actual screen because it will include some of our client's documents, but the link is to a specific search query, which currently returns 8 documents as results.

On a bigger screen, the search pane (what is shown in my screenshot in my original post) takes up about 35% of the left side of the screen, and the 65% of the screen to the right of that shows the 8 search results.

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Public Portal Display Question

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