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Question

Number of sessions has reached the licensed limit

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Updated November 5

asked on November 5

Hi there,

Anyone know how to fix this error Number of sessions has reached the licensed limit

We have 500 licenses and under active user i can see it is reached only 240 but still for new users on oraganization it says reached limit.

Thanks

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Replies

replied on November 5

I think sessions here refers to the number of active sessions that a particular user is allowed to have, and is unrelated to the number of licenses that you have allocated to users. That is, if the user didn't have one of the 500 licenses designated for them, you would receive a different error. Can you see if this user has any active sessions? An easy way for a user to run into this problem is to log in with the web client and close their browser without logging out - it will take time for their active sessions to expire.

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Asked November 5
Updated November 5
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