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Question

Question

What do you do if a user reports a task in their inbox that you can not find in Monitor?

Self-Hosted Forms
Updated November 3, 2025
asked on October 30, 2025 • Show version history

Something spooky is happening today and it's not even Halloween yet. A user reported that a task suddenly showed up in their inbox with a date assigned of 5/30/2023. They tried to open it and it says that they don't have sufficient access.

I searched the tasks tab in Monitor and it only shows they should have recent tasks from this year so I asked for a screenshot.

The instance name in their screenshot does not exist anywhere in monitor over all time across any instances. How can I find it as a system administrator?

Professional Version 12.0.2503.10378

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Replies

replied on October 30, 2025

See if you can find the instance ID in this table: [LF_Forms].[dbo].[cf_bp_main_instances]

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replied on October 31, 2025

I see it in the database. We even have the instance ID in the instance name, but if I search in Monitor across all time it does not come up.

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replied on October 31, 2025

What is the status value of the instance in that table?

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replied on November 3, 2025

The status is 1

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replied on November 3, 2025

That is very strange.  If you search features are wide open and it's not showing up something is messed up.  Anything in that table should reflect in Monitor in Forms.

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replied on November 3, 2025

Ok, maybe I will open a support ticket then. Thanks for your help

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