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Question

What do you do if a user reports a task in their inbox that you can not find in Monitor?

Self-Hosted Forms
Updated November 3
asked on October 30 • Show version history

Something spooky is happening today and it's not even Halloween yet. A user reported that a task suddenly showed up in their inbox with a date assigned of 5/30/2023. They tried to open it and it says that they don't have sufficient access.

I searched the tasks tab in Monitor and it only shows they should have recent tasks from this year so I asked for a screenshot.

The instance name in their screenshot does not exist anywhere in monitor over all time across any instances. How can I find it as a system administrator?

Professional Version 12.0.2503.10378

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Replies

replied on October 30

See if you can find the instance ID in this table: [LF_Forms].[dbo].[cf_bp_main_instances]

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View 2 previous replies
replied on October 31

I see it in the database. We even have the instance ID in the instance name, but if I search in Monitor across all time it does not come up.

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replied on October 31

What is the status value of the instance in that table?

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replied on November 3

The status is 1

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replied on November 3

That is very strange.  If you search features are wide open and it's not showing up something is messed up.  Anything in that table should reflect in Monitor in Forms.

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replied on November 3

Ok, maybe I will open a support ticket then. Thanks for your help

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