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Question

Can't purge some entries from the Recycle Bin

Laserfiche Version 12
Updated one day ago
asked on October 23

We are getting this message when trying to purge some entries from the Recycle Bin.

I found a question from 2021 in Answers about this same issue but there wasn't a helpful response. How do we get these documents to purge?

Thanks in advance!

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Replies

replied on October 24

This is a guess, but it sounds like the entry was deleted and then a parent folder that contained it was also deleted. You may need to restore or purge the parent folder first before you're able to do anything with the affected entry.

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replied one day ago

I found the answer for when I get this error when attempting to purge some entries from the Recycle Bin in the repository. I am able to purge them from the Administration Console and that solved our problem. Thanks to all!

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