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Closing Office Documents before it says Saved causes work to be lost with no prompt

Laserfiche Cloud
Updated October 17
posted on October 16

At the top left there is a indication of when office online is saving your work

This can be stuck in saving for lengthy time frames and if you close your tab before it says Saved you lose everything you entered in that time frame with no prompt to warn you.

There should you be a prompt to let you wait for it to finish saving your changes before closing out and losing them.

I had it to where it was taking an exceedingly long time during a training so I was consistently losing my work in front of the customer without knowing why at first.

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replied on October 16 • Show version history

Closing before saving is complete will result in data loss... Is this repeatable? If so, to troubleshoot the "exceedingly long time" (how long?), please open a support ticket with info regarding Account ID, Repository ID, Entry ID, region of the world where the browser IP address is (Microsoft 365 may have an outage in that region), and time of the incident so that we can review logs. Thanks!

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replied on October 16

It might be working as expected by a developer but we should introduce a prompt before closing if it is not done saving. It would really help prevent losing work.

In this case it was long enough for me to lose up to 5 rows of data, maybe 20 seconds.

In further testing it started going faster and would take around 3-5 seconds. I was switching between Cloud systems when testing as well, they should all be using the same system.

But the real suggestion I am making here is that if the user clicks to close the doc, prompt that it is not saved yet, don't just close it. It was really embarrassing having people watch me enter data into an excel sheet and then it was just gone each time we opened the sheet. We lost data like 5 times in showing off the features as well as versions.

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