You are viewing limited content. For full access, please sign in.

Question

Question

Routing cannot be split to any subsequent branch

asked on October 10

Hello,

I am getting a process suspension error message that  Routing cannot be split to any subsequent branch.

The student is getting the notification email and the submitted form is also saved on the repository, so the process is "working". Not sure why I am getting this error message when none of the boxes under the Assistive Technology and DHH fields are checked. Here is the process diagram

Thank you.

1 0

Replies

replied on October 10

What are your conditional rules on the gateway?  

1 0
replied on October 10

0 0
replied on October 10

You're getting the error because the gateway doesn't have conditions for none of the checkboxes to be checked.  An inclusive gateway acts as an and/or decision and the form submission does not match any of your conditions.

 

 

0 0
replied on October 10

so what should I add?

0 0
replied on October 10

If you don't want either of the paths to be the default outflow path, create another path from the gateway to your End and put in conditions for that path where everything is unchecked.

 

 

0 0
replied on October 13

what would the condition be "not checked"? 

0 0
replied on October 13

!="checked"

0 0
replied on October 14

That is the condition I have for the Assistive Technology and DHH. I am getting the error when none of the boxes are checked

0 0
replied on October 14

You aren't accounting for some possibility in your conditional rules. The solution is to define all possibilities and account for all of them in your conditions. This becomes easier by making one of them the default, which I strongly suggest, since that would've prevented this from ever happening to begin with.

0 0
replied on October 16

that's what I did previously but it did not work, apparently I was using the incorrect gateway. changed it to Exclusive and made one the default. think it is working now.. thanks!!

0 0
replied on October 21

Unfortunately, it is still not working. What condition should I put so that when none of the boxes are checked, the process will still work?

0 0
replied on October 21 Show version history

You haven't made clear what the desired outcome is, so this is a guess:

The conditions for Assistive Technology should be when any of the Assistive Technology boxes are checked. The conditions for DDH should be when any of the DDH boxes are checked. The conditions for Notify Student should be default.

This is with the assumption that it should only be routed through one of these branches.

0 0
replied on October 21

Hmm the process should work as when the counselor submits the form, the student will get notified and the form will saved to the repository, but when boxes are checked under the Assistive Technology and/or DHH fields, designated staff will be notified by email. 

0 0
replied on October 21

If you want multiple branches to run you need to use an Inclusive Gateway or a Parallel.  If you want all branches to run no matter what, you can use the Parallel.  If you want specific branches to run based on selections in the form, use the Inclusive.  

1 0
replied on October 21

I had an inclusive gateway when I posted my question but was getting the suspension error message. Not sure what's lacking

0 0
replied on October 22

You need to move the Notify Student path so that is also comes out of your Inclusive Gateways and is set as a Default.  Like this:


Notify Student will always run because it is default.  This will avoid the error you have had when no paths were running.

Assistive Technology will only run when its criteria is met.

DHH will only run when its criteria is met.

 

Inclusive Gateway needs to run 1 or more paths, so you’ve had the error because no paths were valid - having a default path ensures there is always a valid option.

FYI - Exclusive Gateways will always run only 1 path, so default in that case is an “else” option if nothing else evaluated as true.  And Parallel Gateway runs all paths without evaluation.

1 0
You are not allowed to follow up in this post.

Sign in to reply to this post.