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Question

Question

Access Rights Effective Rights Showing "Account locked. [9011]"

Web Client Version 12 Self-Hosted
Updated 2 hours ago
asked on September 17, 2025

I have a user that is having issues seeing images in the Web Client. She receives the error message "Access denied. [9013]".

When I look in the repository and try to view the Access Rights Effective Rights for the user, it says "Account locked. [9011]". The user account is an AD account. Why would it say that the account is locked?

We are using Laserfiche Web Client 12.0.2505.796.

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Replies

replied on November 13, 2025

Blake,

 

Afternoon sir. Did you ever find out what the fix was for this? 

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replied on November 18, 2025

I encountered the same 9011 error when attempting to view the Effective Rights of Active Directory accounts. The admin was able to resolve the issue using this resource.

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replied 2 hours ago

I don't see that this was every fully answered, and I'm now seeing the issue with one of my users. I am not able to find a lock anywhere (AD, LFDS, LF Admin Console). Does anyone have any suggestions? 

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replied 2 hours ago

I had to find another way to get what I was looking for to finish a project, but I need to circle back around to this to get details and figure out why it does this.

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