I have a user that is having issues seeing images in the Web Client. She receives the error message "Access denied. [9013]".

When I look in the repository and try to view the Access Rights Effective Rights for the user, it says "Account locked. [9011]". The user account is an AD account. Why would it say that the account is locked?

We are using Laserfiche Web Client 12.0.2505.796.