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Question

Form submission copy not loading in Laserfiche 12

Version 12 Forms
Updated one day ago
asked on August 21 • Show version history

When a customer submits a form that has the option enabled to allow them to print or download a copy of their submission, all they see is "Loading Copy of Submission". I have tested two and both of them have been in this same status for over 10 minutes. 

 

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replied on August 21

This usually implies that routing service was not running properly. Can you check the event log and see if there is any error?

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replied on August 22

 

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replied one day ago

Then you may want to check what is occupying the 8176 port, by running powershell script like Get-Process -Id (Get-NetTCPConnection -LocalPort 8176).OwningProcess

Stop process occupying the port and restart routing service after that.

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