You are viewing limited content. For full access, please sign in.

Question

Question

Form submission copy not loading in Laserfiche 12

Version 12 Forms
Updated 23 hours ago
asked on August 21 • Show version history

When a customer submits a form that has the option enabled to allow them to print or download a copy of their submission, all they see is "Loading Copy of Submission". I have tested two and both of them have been in this same status for over 10 minutes. 

 

0 0

Replies

replied on August 21

This usually implies that routing service was not running properly. Can you check the event log and see if there is any error?

0 0
replied on August 22

 

0 0
replied 23 hours ago

Then you may want to check what is occupying the 8176 port, by running powershell script like Get-Process -Id (Get-NetTCPConnection -LocalPort 8176).OwningProcess

Stop process occupying the port and restart routing service after that.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Related Posts
Loading ...