Question

FORMS: Field requiring entry when should not

Forms Layout Designer Forms Version 12

Updated August 1

asked on August 1 • Show version history

The only field rule that requires entry for New Owner Name and Contact Information is when the Reason for Closure is Business Sold, when choosing Business Terminated it should not require entry and it does not require entry upon submission, but when being processed in the Inbox, it requires entry (see below). I can make the field unrequired to get around this for now, but why would it require it when the selection made does not enforce a rule on it?

BC Rules Issue Video.mp4 (1.47 MB)

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SELECTED ANSWER

replied on August 1

We are on 12 as well and I have several processes that use multiple forms. I have seen occasionally seen a field not follow the rules assigned without an explanation. I removed the field (make sure to delete the original in variable management) and then re-add it exactly with the correct rule and see if that fixes it. I had that happen before we moved to 12 so I don't think it's specifically the update.

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replied on August 1

Are you using two forms? One on the initial submission and then one used in the Task Assignment?

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replied on August 1

Different form, but exact same rules. Only difference in the forms at all is that on the task assignment form, there are fields at the bottom for the employee to fill in which are added as comments to an email back to the submitter.

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SELECTED ANSWER

replied on August 1

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replied on August 1

Thank you, Angela. I will try this.

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FORMS: Field requiring entry when should not

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