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Question

Question

field hiding/showing glitch?

asked on July 28

Hello,

 

I added rules so specific fields will only show depending on what is being selected. However, when I change the selection, the fields that were visible from a prior selection does not go away.

 

Not sure if this is a glitch or I am doing it wrong. Hope someone can help. Thanks!!

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Replies

replied on July 28

Can you send screenshots of your Field Rules?

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replied on July 28

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replied on July 28 Show version history

I'm wondering if this is due to how your fields are set up.

When a value is selected and then hidden, that value remains. For example, if the user selects 'Student' as an option for the 'Are you a...?' field, and then the 'Are you a...?' field is then hidden, the 'Student Information' element will still display as the value is still selected if the 'Save the data when the field/selection...' option is selected in the Field Rule.

Here's an example from an old form I made way back when, where the HTML field descriptor will only display with the correct options selected:

 

By using the 'When all' option, it will only display when those two exact options are selected in the radio button fields. If you're able to use another field with the conditional then this would also work, for you

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replied on July 28 Show version history

Unfortunately, it did not work. Thank you though

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replied on July 28

If you're able to provide any other information then happy to help further. Hard to really analyse without seeing it occur

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replied on July 28
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replied on July 28

Oh cool haha didn't expect the link itself

From what I can tell though it's displaying the correct fields based on the input. Is it a specific field you're having an issue with that the Field Rule applied is working for?

 

 

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replied on July 28

for example, I selected student, then request type ongoing, then waitlist, it works.

 

however, when I change the request type to one-time, the waitlist is still there. it should only show if ongoing is selected

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replied on July 28

Ah, I see. Try this instead for the field rule:

 

I just replicated it in my testing form and was able to get the Waitlist Class Information section in particular to appear when 'Waitlist' is selected, and disappear when changing the 'Request Type'. By using the 'When all...' option the field will only display when both of those options are selected.

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replied two days ago

ohhhhh i think it worked! thank you!!! smiley

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replied two days ago

Np, glad it's worked for you

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