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Question

Question

WebLink Search "No Results Found" on Initial Search

asked one day ago

When logging into WebLink and attempting to search from the "browse" area, searches do not produce results on the first attempt, but do on the second. The attached video will show you exactly what I mean. This happens for searches being made both by internal users and external users.

 

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Answer

SELECTED ANSWER
replied one day ago

There is no WebLink 12 yet. See https://support.laserfiche.com/kb/1014439/weblink-11-updates for the list of patches. 

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Replies

replied one day ago

Vikki, what is your WebLink version including build number?

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replied one day ago

Hi Blake.  Laserfiche WebLink Version: 11.0.2307.136

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replied one day ago

I would recommend updating to the latest version which is 11.0.2506.19 (11 update 4).

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replied one day ago

So there is a bug with WebLink searches on this version? We are upgrading everything to V12 next month, if so that should resolve it. Thanks!

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SELECTED ANSWER
replied one day ago

There is no WebLink 12 yet. See https://support.laserfiche.com/kb/1014439/weblink-11-updates for the list of patches. 

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replied one day ago

That's right, I forgot that was forthcoming. Thanks!

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