Question

WebLink Search "No Results Found" on Initial Search

WebLink Version 11

Updated July 31

asked on July 16

When logging into WebLink and attempting to search from the "browse" area, searches do not produce results on the first attempt, but do on the second. The attached video will show you exactly what I mean. This happens for searches being made both by internal users and external users.

WebLink Search Issue.mp4 (401.19 KB)

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replied on July 16

Vikki, what is your WebLink version including build number?

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replied on July 16

Hi Blake. Laserfiche WebLink Version: 11.0.2307.136

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replied on July 16

I would recommend updating to the latest version which is 11.0.2506.19 (11 update 4).

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replied on July 29

What version are you on presently and are you experiencing this? We updated to: Laserfiche WebLink Version: 11.0.2506.19 today and it did not resolve this issue.

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replied on July 16

So there is a bug with WebLink searches on this version? We are upgrading everything to V12 next month, if so that should resolve it. Thanks!

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replied on July 29

Just fyi - We updated to the most recent version of WebLink today and the issue persists.

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replied on July 30

Could you please open a support ticket for this issue?

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replied on July 31 • Show version history

I opened a ticket with our solution provider yesterday. Thanks!

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WebLink Search "No Results Found" on Initial Search

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