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Question

Web Client - login prompt every time when scanning

Web Client Laserfiche Scanning

Updated July 3

asked on July 2

After a recent LF 12 migration & upgrade, users browsing to the repository via Web Client and using Web Scanning are constantly getting this popup to login to the repository whenever they click the scan button.

I have already tried the following:

wiping user attributes
reset prompts and dialogs for the users
deleted %temp% files on users' machines
tested on multiple machines with different users

Scanning works fine if we hit OK to use Windows Auth. but this never happened before and it seems to come up every single time they scan.

Thoughts?

scanning login prompt.png (15.94 KB)

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Replies

replied on July 3

Hi Jesse,

We cannot reproduce the issue based on description.

Are there any changes on WebClient deployment during the migration/upgrade such as host machine change/cluster deployment?

We would need gather more information to further identify the issue, please open a support case if possible.

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Web Client - login prompt every time when scanning

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