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Question

Cloud - Determining why a user was logged off forcibly

Laserfiche Cloud Audit Trail

Updated two days ago

asked on July 2 • Show version history

We have a situation where the users login and they are logged off seconds after logging in. I captured the events in Audit Trail to get more information but I don't see any column that displays the reason for the log off event.

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Replies

replied on July 2

If it's one off, they may have seen the repository shifting from one node to another in our server cluster. The sessions are reset and there is a little bit of unavailability while the repository is initialized on another node. If it's more common than that, I would suggest opening a support case with the names of the users, the application they were in and an approximate time when they were asked to log in again.

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replied two days ago

I opened a support case and it seems audit trail can not provide any information on what triggered the log off action. They are trying to troubleshoot it from the workstation now instead.

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Asked July 2
Updated two days ago
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