You are viewing limited content. For full access, please sign in.

Question

Question

Cloud - Determining why a user was logged off forcibly

asked on July 2 Show version history

We have a situation where the users login and they are logged off seconds after logging in. I captured the events in Audit Trail to get more information but I don't see any column that displays the reason for the log off event.

0 0

Replies

replied on July 2

If it's one off, they may have seen the repository shifting from one node to another in our server cluster. The sessions are reset and there is a little bit of unavailability while the repository is initialized on another node. If it's more common than that, I would suggest opening a support case with the names of the users, the application they were in and an approximate time when they were asked to log in again. 

0 0
replied two days ago

I opened a support case and it seems audit trail can not provide any information on what triggered the log off action. They are trying to troubleshoot it from the workstation now instead.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.