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Issue with HP ScanJet Pro 3000 (S3 & S4) After Windows 24H2 Update – Not Working with Laserfiche Scanning

Scanning Laserfiche
Updated July 2
posted on July 1

Hello Laserfiche Community,

We recently encountered an issue with Laserfiche scanning functionality after our laptops/desktops automatically updated to the latest version of Windows (24H2, OS Build 26100). The HP ScanJet Pro 3000 series scanners (S3 & S4) are no longer functioning properly with the Laserfiche scanning interface.

As a temporary fix, we reverted the Windows version back to 23H2 (OS Build 22631), which resolved the issue. However, we are looking for a more permanent or official solution that would allow us to use the scanners with the latest Windows update.

For reference, here are the related driver and product links:

Has anyone experienced a similar problem, and are there known solutions or compatibility workarounds for this issue?

Appreciate any help or insights. Thank you!

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replied on July 2

I found some discussion on Windows 11 Version 24H2 stopped Scanner connection - HP Support Community - 9217665, have you tried the solutions mentioned in the post?

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