Today a user was trying to complete a Laserfiche Form by filling out some fields, uploading a file and submitting the form for approval. The form has been working for long time without issues, but suddenly today we started getting the error LFF4101-FailedtoUploadFile, which prevented the users from submitting the form. Upon checking in the events logs I found the following error [LFF502-UnexpectedError], with the below details:
I would appreciate your guidance on how to resolve this issue. Thank you.
Sincerely,
Wissam
Details:
URL: /Forms/Account/Login?returnUrl=%2Fforms%2Fform%2Fapproval%2Fe8390825-a464-4845-af3a-a0aa3c631952
Error: UnexpectedError
Date: 6/27/2025 8:47:19 AM (Eastern Standard Time)
HTTP Status Code: 500
Business Process ID: 0
User:
IP: XXXXXXX
Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36
Business Process Name:
Stack Trace:
Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException
Message: An unexpected error has occurred. [LFF502-UnexpectedError]
Inner exception: System.Data.Entity.Infrastructure.DbUpdateException
Message: An error occurred while updating the entries. See the inner exception for details.
at System.Data.Entity.Internal.InternalContext.SaveChanges()
at Laserfiche.Forms.EntityModels.EntityContext.Commit(Int32 retryCount)
at E_Forms.Controllers.AccountController.SetCookieAndRedirect(LogOnModel model, String authenticationCode, String returnUrl)
at E_Forms.Controllers.AccountController.LogIn(LogOnModel model, String returnUrl)
Inner exception: System.Data.Entity.Core.UpdateException
Message: An error occurred while updating the entries. See the inner exception for details.
at System.Data.Entity.Core.Mapping.Update.Internal.UpdateTranslator.Update()
at System.Data.Entity.Core.Objects.ObjectContext.ExecuteInTransaction[T](Func`1 func, IDbExecutionStrategy executionStrategy, Boolean startLocalTransaction, Boolean releaseConnectionOnSuccess)
at System.Data.Entity.Core.Objects.ObjectContext.SaveChangesToStore(SaveOptions options, IDbExecutionStrategy executionStrategy, Boolean startLocalTransaction)
at System.Data.Entity.Infrastructure.DbExecutionStrategy.Execute[TResult](Func`1 operation)
at System.Data.Entity.Core.Objects.ObjectContext.SaveChangesInternal(SaveOptions options, Boolean executeInExistingTransaction)
at System.Data.Entity.Internal.InternalContext.SaveChanges()
Inner exception: System.Data.SqlClient.SqlException
Message: Could not allocate space for object 'dbo.cf_sessions'.'PK_cf_sessions' in database 'Forms' because the 'PRIMARY' filegroup is full. Create disk space by deleting unneeded files, dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup.
at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString, Boolean isInternal, Boolean forDescribeParameterEncryption, Boolean shouldCacheForAlwaysEncrypted)
at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, Boolean inRetry, SqlDataReader ds, Boolean describeParameterEncryptionRequest)
at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry)
at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry)
at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
at System.Data.Entity.Infrastructure.Interception.InternalDispatcher`1.Dispatch[TTarget,TInterceptionContext,TResult](TTarget target, Func`3 operation, TInterceptionContext interceptionContext, Action`3 executing, Action`3 executed)
at System.Data.Entity.Infrastructure.Interception.DbCommandDispatcher.NonQuery(DbCommand command, DbCommandInterceptionContext interceptionContext)
at System.Data.Entity.Core.Mapping.Update.Internal.DynamicUpdateCommand.Execute(Dictionary`2 identifierValues, List`1 generatedValues)
at System.Data.Entity.Core.Mapping.Update.Internal.UpdateTranslator.Update()