We are using Laserfiche Cloud Forms, Smart Fields, and Workflow to create a streamlined “upload → extract → populate” process. The technical flow works as intended, but there’s a clear user experience gap: the inability to display a custom message during the loading transition between task submission and the auto-loaded next task.
Use Case:
Our starting form is intentionally minimal. The user:
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Uploads a single document
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Clicks Submit
Behind the scenes, the following happens:
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A Save to Repository service task saves the uploaded file and applies a Smart Fields-enabled template with auto-extraction enabled.
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A Workflow is triggered that:
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Receives the document’s Entry ID
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Uses a Wait for Entry Change activity to pause until Smart Fields extraction completes
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Retrieves extracted field values
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Returns these values to the form process as output parameters, which are stored in form variables
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A second form is then automatically assigned to the same user, using the “Automatically load the next task if the same person is assigned to it” feature. This next form displays the Smart Fields values in prefilled fields.
The UX Gap:
This all functions properly, but it introduces a 30–40 second delay between submission and task load. During this time, the user sees a generic message stating "Form successfully submitted. Redirecting...". There is currently no way to:
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Customize that loading screen
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Provide helpful context to the user
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Reassure them that the process is continuing as expected
As a result, users may think the system is unresponsive, refresh the page, or attempt to re-submit.
Feature Request:
Allow a configurable message (such as rich text or plain text) to be displayed during the loading transition when “Automatically load the next task…” is selected.
This would significantly improve user experience, especially as adoption of Smart Fields increases.