I created a Capture profile in Cloud, and it works when I test it in the Capture Profile, however when I run a workflow that is running the Capture profile it doesn't work.
Capture Profile Test:
Workflow Tokens:
Does the document you're running the Capture Profile against have pages generated?
In particular, PDFs can be used as sample documents in the Capture Profile Designer (it generates pages for them), but at runtime, they need to have the pages already generated (e.g., during import or via reprocessing with Quick Fields).
Hello Jacob,
These documents were scanned in, they are not pdf's. They do not have an electronic file component, Pages are already generated.
Are the zones anchored to text labels?
Have you verified that the document's pages can be OCRed (i.e., they have images)?
And that the page text, once generated by OCR, matches the zone anchor text?
I'm not coming up with many other reasons the tokens would be blank. The next step is probably to open a support case so you can attach the documents and we could investigate further.