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Question

Question

Weblink 11 Broken Image Icon When Loading

asked on June 11

Hello,

We are a Public Works dept that has uploaded construction drawings for public viewing. They are very technical and detailed and I've noticed they have a hard time loading in the weblink viewer.

The weblink viewer displays a broken image icon and requires the user "to play around" with it for a quite bit before it displays properly. I was hoping the hotfix would correct this issue as well, but it did not.

Does anyone know if there are any options in weblink designer that could possibly resolve the issue or any other suggestions you have?

1e83eaef-a6c6-412d-b006-115dc864259f.png
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Replies

replied on June 12

I've seen this where it was due to a disk space issue. You may want to check the disk space on this server if you haven't already.

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replied on June 12

Thanks I will follow up with my VAR

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replied 21 hours ago

We are having the exact same issue. Has there been a definitive solution?

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replied 21 hours ago

My solution was to resolve the disk space issue and restart WebLink.

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replied 20 hours ago

Thank you. I will double check that as well.

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