Quick Fields Storing 2 Documents

replied on June 9

The log is only showing that there were 2 documents with the same name and path in your session. There's no enough information to conclude that the same document was stored twice.

So you'll want to look at how this session is configured and run. Where does it get the documents from? Does it move the processed images out of the monitored folder or is it possible it scanned the same pages twice creating 2 docs? Does it run through QF Agent (and is it possible that it couldn't send one doc in a previous run)?

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replied two days ago

Thank you for the reply! This document was a test and had one page. The QF session monitors a folder and runs twice a day -- around lunch and early evening. I have it set to 'process and store' and to move the original documents to a 'backup' folder. The QF session sends the scanned documents with new updated metadata to a 'processed' folder, and Workflow picks it up from there. The 'processed' folder is where the document is getting stored twice and Workflow picks up the document twice, which causes duplicates to be stored.

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replied two days ago

That sounds like a Quick Fields Agent setup. Have you checked the session history in the Agent's Admin Console to see if it there were any errors pulling documents from the monitored folder or sending documents?

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replied two days ago • Show version history

Yes, there were no errors. The screenshot I provided is from the web admin session history. I am going to test again today with more than one page per document and see how that goes. Thank you.

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replied two days ago

The session ran flawlessly with a batch of 13 pages this afternoon. No idea why the test of one page made two copies.

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Quick Fields Storing 2 Documents

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