Hello everyone,

I have a scenario where a Word document is generated by a Workflow using data collected from a Laserfiche Form. One of the fields in the form is a Rich Text field, where users can apply formatting such as bold, italics, bullet points, etc.

However, when the content from this Rich Text field is inserted into the Word document, all formatting is lost and the content is rendered as plain text—the HTML tags are not interpreted or converted into Word formatting.

The client’s requirement is to have the formatted content from the Rich Text field appear in the Word document exactly as entered in the form, preserving all styles and formatting.

Has anyone encountered this issue before? Are there any best practices or workarounds for maintaining the rich text formatting when inserting into a Word document via Workflow?

Any suggestions or advice would be greatly appreciated. Thank you!