Good afternoon!

We are having problems with a shared workstation at our police department. It seems that each user is being asked to download and reinstall the Desktop Scanning each time they attempt to scan (web client). We have been troubleshooting and we don't know why this keeps happening!! I'm curious if this is because it's a shared station??

It seems that we started having the problem right after the Chrome extension completely went away. We are running Windows 11 Pro, we have tried Chrome and Edge and are having the same issue.

Can someone help?

Below is our setup and the screenshots that we get each time.

LF Webscan