We are wondering if Laserfiche has encountered issues with PDFs stored to Laserfiche which have protections applied to them.

Within our organization, we have Microsoft Information Protection encrypting documents with sensitive information. Once the PDF hits the file share, Varonis is looking for documents with sensitive information and labeling it. We recently started receiving reports from end users that they are not able to view random documents stored throughout our Laserfiche repository. Some of the documents were imported manually from end users, while others were imported via CDI Data Import.

Rather than seeing the PDF images in the repository, they are seeing a display from Microsoft Azure Information Protection. Other users are reporting that they download a document from LF (which was not protected) and reupload it to the repository, then it becomes protected and displays the same message.

Our IT Sec department provided this information:
The rule is configured that anyone on our network has full co-owner rights (view, edit, etc) and the SVC account has full rights, as well. Anyone logging into LF has full rights to view these documents, as they are on our domain.

Before we make changes to the way we protect information on PDFs in their organization, IT Sec wanted to see if there were any solutions or recommendations from Laserfiche.