Question

Can my repository have a folder that acts as an email inbox

Workflow How To Administration Version 11 Import Agent

Updated May 2

asked on May 2

Running Laserfiche 11.

We have a "dropbox" folder for click-drag items and then workflows trigger based off rules, however, is there an option to configure a folder as an inbox so a workflow can be triggered based off an email received that is sent to that folder?

I did some preliminary searched here and didn't find a discussion along these lines.

Basically, what I want to do is update a sql table based on a specific details that are noted in the email.

We do have import agent configured and I think I have other ways to accomplish this but still, the originator of this task will still come from an email.

Thanks!

Tracey

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replied on May 2 • Show version history

With Import Agent, you also get Email Archiver. It may be that you need to set up Email Archiver to monitor a mailbox and import into a email folder in the Repository. Then when a new email is brought into the email folder, trigger your email processing workflow.

Otherwise, you could edit your current rules to ignore incoming .eml files and create a new rele to handle only .eml files.

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replied on May 2

I may not be understanding your objective completely, but it sounds like you need to capture metadata from an email and then send it to SQL. I think Quick Fields might be the easiest way to accomplishing this. Do you have QF as an option?

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replied on May 2

It does not look like we have quick fields installed, but I will check with our VAR to double-check.

Yes, the main objective is to capture the info contained in the email and populate the sql table. It is a very basic manual task that gets missed all the time. It is a form email that contains basic info like this:

New customer: ABC New town

New customer orgkey: ABCNT

In SQL, there are 2 columns for New customer and New customer orgkey that would need to have 1 row added with those 2 columns populated.

My thought was to have an email land in a repository inbox and a workflow kick off to read the email if possible and update the sql table.

My other though was if we used import agent to scan a folder, but somehow that email would need to get converted to a pdf with fields in it and be named a certain way in order for import agent to work.

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Can my repository have a folder that acts as an email inbox

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