Is it possible for Cloud users to install the version 12 Desktop Client? If so, may I have instructions?
Yes, the Laserfiche 12 Windows Client works with Laserfiche 12. You will need to install the Laserfiche 12 installer from the Support Site and from there you can choose to install the Laserfiche 12 Windows Client.
That's encouraging, but when I use the Laserfiche installer it only sees my version 11 installs and doesn't give an option for upgrade.
That's interesting. I am assuming that it supports Cloud because of the release notes:
I'm not sure why it would be showing you that the available version is 11.
I saw that too! Its what sent me down this rabbit hole.
I'm headed to Empower next week and wanted to at least test it out to see if there were any glaring issues.
Hmm, this may suggest an issue with the versions being provided in the install feed/manifest files for the Installation Codes for Cloud customers, assuming you entered one.
Shawn, did you enter an installation code from Support Site > Activation Keys to the new installer? It may be that if you don't provide an installation code, it simply shows what's already installed with the "Available Version" = "Installed Version". I'm suspicious that's what happening, because no Laserfiche 11 applications are available through the new installer.
I did generate and enter a key. I did download three version 11 updates through the new Laserfiche installer. Webtools, office plugin, and scanning. I couldnt install them, but they downloaded and extracted. Only thing I can think of is that my old Rio license still shows in the support site.
Thanks for the info. We'll look into this right away.
I have the exact same experience as Shawn when trying to upgrade from LF11 to LF12 desktop client.