Is it possible for Cloud users to install the version 12 Desktop Client? If so, may I have instructions?
Edit May 20, 2025: The update on the Laserfiche side was deployed the evening of May 15, 2025 as planned.
Edit May 7, 2025: Please see my comment below. The Laserfiche 12 desktop components will be available to Cloud customers after we push an update on our end. That update deployment is currently planned for May 15, 2025.
Hi Jesse,
Please start by trying to verify connectivity to these three required endpoints:
If you can reach all of those in a browser (access denied responses are expected for unauthenticated GET requests) and still having the issue, please open a support case so we can investigate further.
Yes, the Laserfiche 12 Windows Client works with Laserfiche 12. You will need to install the Laserfiche 12 installer from the Support Site and from there you can choose to install the Laserfiche 12 Windows Client.
That's encouraging, but when I use the Laserfiche installer it only sees my version 11 installs and doesn't give an option for upgrade.
That's interesting. I am assuming that it supports Cloud because of the release notes:
I'm not sure why it would be showing you that the available version is 11.
I saw that too! Its what sent me down this rabbit hole.
I'm headed to Empower next week and wanted to at least test it out to see if there were any glaring issues.
Hmm, this may suggest an issue with the versions being provided in the install feed/manifest files for the Installation Codes for Cloud customers, assuming you entered one.
Shawn, did you enter an installation code from Support Site > Activation Keys to the new installer? It may be that if you don't provide an installation code, it simply shows what's already installed with the "Available Version" = "Installed Version". I'm suspicious that's what happening, because no Laserfiche 11 applications are available through the new installer.
I did generate and enter a key. I did download three version 11 updates through the new Laserfiche installer. Webtools, office plugin, and scanning. I couldnt install them, but they downloaded and extracted. Only thing I can think of is that my old Rio license still shows in the support site.
Thanks for the info. We'll look into this right away.
I have the exact same experience as Shawn when trying to upgrade from LF11 to LF12 desktop client.
Same issue for us and our customers, LF 12 installer with a newly generated install code shows either no products at all or only version 11 components.
Edit May 20, 2025: The update on the Laserfiche side was deployed the evening of May 15, 2025 as planned.
Edit May 7, 2025: Please see my comment below. The Laserfiche 12 desktop components will be available to Cloud customers after we push an update on our end. That update deployment is currently planned for May 15, 2025.
Hi Jesse,
Please start by trying to verify connectivity to these three required endpoints:
If you can reach all of those in a browser (access denied responses are expected for unauthenticated GET requests) and still having the issue, please open a support case so we can investigate further.
Hi Sam,
I have the same issue but can get to all 3 endpoints, the first one complains about the missing key, which I would think is expected while the other 3 endpoints give a permission denied. All of the other products listed on the installer show version 12 to be available but the desktop client and snapshot only show version 11.
I've been informed that Cloud customers cannot yet get the Laserfiche 12 desktop components. This requires a code update on the Laserfiche side to enable. That update is planned but doesn't have a specific ETA at the moment.
Update: That code deployment is currently planned for May 15, 2025.
Has anyone tested since May 15? Looking for confirmation that it successfully works before involving IT to attempt the install again. Thanks!
I am downloading the files now.
Update: I was able to install the OCR and Repository apps, but the Snapshot installer says it installs yet doesn't.
@████████ confirming the update was deployed on the Laserfiche side the evening of May 15, 2025.
Shawn, please review the install logs for any obvious errors and open a support case with your Solution Provider if necessary.
Thank you! The updates installed successfully - initially Snapshot was giving an error and took a few tries before it updated, but it eventually worked.
Updated: I was able to get around my issue using a Run as Administrator command prompt - msiexec /i to install.