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Question

How to restore pages after deletion if using generate pages?

Laserfiche

Updated April 9

asked on April 8

User had a 15-page document. The first page was a PDF, which was combined with 14 pages of TIFF images. Running the regenerate pages function caused all but the first page (the original PDF) to disappear. I found them in the recycle bin and restored them, but now I only see: "Couldn't find text or image for page."

Does anyone know how I can recover the TIFFs?

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Replies

replied on April 8

I don't know the answer to this for you, but I will add that, when a process adds pages and the electronic file page count no longer matches the actual page count, I use a workflow to delete the electronic file. That completely prevents this exact situation.

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replied on April 9

Assuming this is an on-premise instance of Laserfiche I believe your only option is to obtain the original entry from your backup solution. Depending on your method of backup this may have varying levels of complexity and effort that will have to be evaluated.

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Asked April 8
Updated April 9
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