Hi,
When we import a .msg file that contains images via drag and drop or copy/paste, using the import function - when opening the msg file there are no images in the document.
We are running Laserfiche 11.
Are the images being stripped out and save in the repository as separate documents? If so change the Attachments default behavior.
Thanks Bert for the reply! Our current settings are to leave the attachments in email document:
I would guess that it's because LF views the images as being attachments - and you can't view attachments in LF if they are within an imported .msg file (the same as if you have an actual document attached to the email). LF will index whatever is attached/embedded, so if there is a text file, you can search within the text, but the email itself will appear to not have any attachments at all unless you separate them out. I just tested this and got the same result you did - my email looked empty, with the image in the body of the email not present at all.
If you choose to separate the documents and link them back to the email, THEN you'll be able to view the images, because they'll be objects in their own right rather than embedded in the email file. Otherwise you'll need to download the emails and open them in outlook.
Multiple folks here (including myself) have requested that the "make attachments visible in an email/allow them to be opened etc" be added as a feature, but so far it has not been implemented.
Does that answer your question?
To piggyback on Hannah's comment, the images should still be in the MSG file. The issue is the display. If you're opening it in the Web UI and viewing it within the embedded viewer, the issue is that the viewer renders without embedded graphics (and has other shortcomings).
If you download the MSG file and open it in Outlook it should all be good, although that doesn't help unless you know to do it.
yes, exactly. thanks for adding that clarification, Pieter!