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Question

Unable to use a secure connection from Workflow to Forms

Workflow
Updated April 10
asked on April 3 • Show version history

When configuring the web service in a Workflow environment that was using http to use https we received a 404 error.

We found that the service tries to contact a specific site  /forms/api/BusinessProcess/Listing, and when testing with Chrome we get a 404 when trying to reach this site with https, but not with http (where it downloads a file successfully)

We can reach the standard /forms site with https without any problem.

What could cause a specific site to show that it does not exist just by changing the protocol?

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Answer

SELECTED ANSWER
replied on April 7

Can you check the Forms file C:\Program Files\Laserfiche\Laserfiche Forms\Forms\Api\Web.config and see if you have customized the settings? The security mode should be "Transport" to make https work.

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replied on April 10

What a needle in a haystack. We got on another zoom this morning and confirmed this, changed it from None to transport and it fixed the issue. We almost re-installed which would have done the trick also but good to know what the cause was.

I was immediately familiar with this setting from other config files due to the guide linked below that some customers use to re-configure their forms system. I bet someone used the search to find the web.config instead of manually browsing and picked the wrong one. This is why I don't like people editing code files directly.

Thanks for pointing this out!

https://support.laserfiche.com/resources/4156/hosting-laserfiche-forms-11-in-a-perimeter-network-dmz-

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