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Office Integration repeatedly requesting login credentials

Laserfiche Cloud Integrations Web Client
Updated September 18
posted on March 31

Hello,

I've been having an issue when updating Word or Excel files that are already in my repository (using Web Client). I sometimes update a few docs in a row and when I go to the LF tab in the Office ribbon and choose to save, it repeatedly asks for login credentials. It's very inconvenient and causes lots of time loss. A customer just made the same complain to us. In their case, they're trying to attach a LF doc to an Outlook email draft. The customer uses Desktop Client but mentioned they also logged into Web Client to see if it would fix the issue, but it didn't.

Is there any way to only login once per day?

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replied on March 31 • Show version history

An update to Laserfiche Office Integration has been released on 9/9/2025 via KB: 1014488 that addresses the "repeatedly requesting login" and other stability issues. Let us know if this update address the issues you are experiencing.

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View 8 previous replies
replied on March 31 • Show version history

Yes, both myself and the customer are using Cloud. I do sign into a bunch of other Cloud accounts throughout the day, but the customer doesn't. They actually just migrated from On-prem to Cloud last month. LF Office Int version is 11.0.2405.628

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replied on April 2

Hi Nareg,

 

Have you tried applying the latest Office Integration fix and testing again?

 

https://support.laserfiche.com/kb/1014488/laserfiche-office-integration-11

 

Cheers!

Chris

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replied on April 2

Yes, we just published a new version with the fix that can be downloaded from the KB linked above (thanks Chris). Alternatively, sometime in the next 24 hours, Laserfiche Cloud - Web Client will prompt users that a new version of Laserfiche Office Integration is available for download.

Please provide feedback after installing the new version. Thanks!

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replied on April 26

We are using self-hosted here and do have the latest version of the office integration installed and are having the same issue - lots of needing to re-authenticate.

In our instance, it happens more with saving new docs to the repository as well as attaching files from the repository to emails in outlook - as an example, just now I tested saving a new Word doc to our repository using the LF ribbon button. First time I clicked "save as new document", got a credential validation pop-up, and exited the pop-up after using windows auth to validate my credentials. When I clicked "save as new document" again, I got another credential pop-up. Sometimes the pop-up will not require credential input (ex it will pop-up and then in 2s, disappear, leaving the repository folder tree) but it happens every time I've gone to perform the action so far and can cause incremental delays which quickly add up to make everyday processes much slower than they should be.

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replied on May 22

I have applied the fix on my local instance.  In my testing, I get prompted for my Laserfiche credentials once per day.  Can this setting be extended to a longer period of time? Where is this setting stored?  Registry? Cookie?

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replied on May 22

Sessions to Laserfiche Cloud expire after 12 hours. They cannot be extended past that limit.

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replied on September 10

Thanks Paolo,

 

When will this appear as an updateable option in the Laserfiche installer? 

 

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replied on September 15

Hi Chris! The new version (11.0.2509.846) is available in Laserfiche Installer.

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replied on September 15

Thanks Shiyuan, is there something special I need to do to enable this? It's not appearing as an available update for me?

I'm expecting it to say there is an update available on the office integration to 11.0.2509.846?

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replied on September 17

Hi Chris, can you please refresh and check again?

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replied on September 18

Hey Paolo,

 

Looking good, thanks!

 

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