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Question

Question

Unable to Access Empower Event Pages/Attendee Hub

Empower
Updated March 18
asked on March 18

Hello all!

My colleagues and I - all on separate computers - have been unable to access the event pages for Empower 2025 for at least the past two weeks. Whenever we try to navigate to them we receive a Cvent error page that looks like this:

Does anyone know who at Laserfiche we could contact about this issue? Is anyone else having the same problem?

Thanks!

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Replies

replied on March 18

Try events@laserfiche.com

 

 

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replied on March 18

Hi Katherine,

The most common issues with access to the Attendee Hub have to do with your browser. Please try a different browser or clear your cookies. Alternately if both you and your colleague are having the same issue, it is likely a VPN blocking the site. You can test this by trying to open the link on a personal device to see if it opens: https://cvent.me/99AdwL

If you continue to have issues please email: events@laserfiche.com and we'll help you troubleshoot further.

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replied on March 18

Thank you both for the info! I did test by trying to access the website on a personal device, and it worked. I'm reaching out to our IT department to see if it could be a VPN issue and, if so, whether or not the site can be whitelisted.

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