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Question

Feature Request: Live Status for Tasks in Email Notifications

Ideas Forms
Updated March 13
asked on March 10

When a user receives tasks in Forms as part of a team and even just an individual, and they receive email notifications about those tasks, it's great because they can get notified immediately. 

What I think happens a lot though, is that other members of the team might have already completed the tasks the email is associated with, but the other users have to click on the link to verify that it has already been completed.

It would be great if a Live Status could be included in email tasks to show what the current status of the task is without having to actually open the task in Forms. I would expect an image to be used as well as text.

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Replies

replied on March 11

Feature request sent to team. While actually I agree with Samuel there might not be possible solutions right now.

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replied on March 10

While an interesting idea, retrieving task details, including status, requires authentication and authorization. Not a trivial problem to solve for content in an email. Since an unauthenticated API is probably a no-go, you'd likely need to implement a "signed URL" or access token authentication scheme where an auth token for an instance status API endpoint was generated and embedded in a task status URL for each email, with an authorization scope that only allowed retrieving status for that specific task ID. 

Doable, but not a small feature.

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replied on March 10

Neither was testing a Forms process, but after 9 years, you guys came through for me wink.

Feature Request: Ability to Run a Test of a Process and Set a Specific User for User Tasks - Laserfiche Answers

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replied on March 10

Upon further reflection, this is basically an email "tracking pixel", except with a visible rather than invisible image.

Most email clients block requests to image links for good reason. Email security solutions are fairly aggressive at stripping that sort of thing out because automatically downloading dynamic content from a URL when you open an email without even clicking on anything in it is a fantastic malware delivery mechanism. 

It'd be broken out of the box for most people and likely require a bunch of IT email security configuration to get working. You'd never know if it were working or broken (with a giant red X "Failed to load image" security error right in the middle of the notification email) for any external parties getting those that your org's IT doesn't control email/security for.

It'd also likely put a non-trivial amount of load on the Forms server(s) at larger organization.

It's a really nice idea in concept for a real user pain point, but that particular implementation mechanism is unlikely to work out in practice. 

Something like sending users on a team another notification when a task they got an earlier notification about is completed by someone else would be more feasible.

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replied on March 11

Never hurts to ask. If anything, maybe someone will come up with another solution or a different way to approach this request.

Sending another email wouldn't really help in our case. We would then be asking users to keep track of 2 different sets of emails.

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replied on March 13

Could the "live status" live in a separate web app? I have been working on something similar to this. 

The bp 'reports' status to the separate app via API calls.  

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