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Question

Question

Change Organization Contact info

asked on March 5, 2025

We are using Laserfiche Cloud that was purchased through a 3rd party vendor. When this account was set up, they used a specific employees email address and phone number for the repository Organization Info. That employee is retiring in a few weeks and we need to update the information and I am not seeing where I can do that. I reached out to the Vendor and they told me to contact Laserfiche Support.... which I cannot find anywhere to submit a ticket for this change.

Can someone point me in the right direction?

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Replies

replied on March 7, 2025

That might have been a misunderstanding. Support for Laserfiche Cloud goes through your vendor. Our internal records show that your vendor contacted Laserfiche yesterday and your contact information has been updated.

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